Privacy Policy

1. Information We Collect

FlowVid collects information to provide and improve our AI video generation service. We collect:

Information You Provide

• Account Information: Email address, name, and preferences
• Content Data: Text prompts and creative input for video generation
• Communication: Messages sent through our platform or support channels
• Billing Information: Payment details for subscription plans
• Usage Preferences: Settings and customization choices

Automatically Collected Information

• Usage Data: How you interact with our service, features used, and content created
• Device Information: Browser type, operating system, and device identifiers
• Analytics Data: Page views, click patterns, and user journey through our platform
• Video Interaction Data: Play/pause events, video engagement metrics

Technical Information

• IP Address: For security, fraud prevention, and service optimization
• Referrer Information: How you discovered FlowVid
• User Agent: Browser and system information for compatibility

2. How We Use Your Information

We use your information to:

• Provide Services: Generate AI videos, process content, and deliver results
• Improve Our Platform: Enhance AI models, fix bugs, and optimize performance
• Communicate: Send updates, launch notifications, and respond to inquiries
• Analytics: Track user engagement and improve user experience
• Security: Prevent fraud, abuse, and unauthorized access
• Legal Compliance: Meet legal obligations and protect our rights
• Beta Program: Provide early access and personalized onboarding

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information in these situations:

Service Providers

We work with trusted third-party service providers who help us operate FlowVid:

• Analytics Providers: Google Analytics, Facebook Pixel for usage insights
• Cloud Storage: Secure storage of your content and generated videos
• AI Services: Third-party AI models for video, voice, and music generation
• Email Services: Communication and waitlist management

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Enforce our Terms of Service

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and monitoring
• Secure Infrastructure: Hosted on reliable, secure cloud platforms
• Data Minimization: We collect only necessary information

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information

To exercise these rights, please contact us through our platform or email support.

6. Cookies and Tracking

FlowVid uses cookies and similar technologies to:

• Essential Cookies: Required for the service to function properly
• Analytics Cookies: Track usage patterns and improve user experience
• Marketing Cookies: Measure campaign effectiveness and optimize advertising
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings or our cookie consent banner.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our AI models and service quality

When you delete your account, we will remove your personal information within 30 days, unless retention is required by law.

8. International Data Transfers

FlowVid operates globally and may transfer your information to countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including using standard contractual clauses and working with providers that maintain adequate data protection standards.

9. Children's Privacy

FlowVid is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or through our service. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. AI Model Training and Data Processing

FlowVid uses artificial intelligence to provide our services. Here's how we handle AI-related data processing:

Training Data Usage

• Opt-Out Available: You can opt out of AI training data usage in your account settings
• No Personal Data: We do not use personal information (names, emails) for AI training
• Content Improvement: Anonymous prompts and interactions may improve our AI models
• Data Anonymization: All training data is anonymized and aggregated

AI Processing

• Third-Party AI Services: We may use external AI providers for video generation
• Data Minimization: Only necessary content is sent to AI services
• Processing Location: AI processing may occur in different geographic locations
• Temporary Storage: Content may be temporarily stored for processing

User Control

You maintain control over your content and can request deletion of your data at any time. Generated videos remain your property and can be downloaded or deleted as needed.

12. Compliance and Certifications

FlowVid is committed to maintaining the highest privacy standards:

• GDPR Compliance: Full compliance with European data protection regulations
• CCPA Compliance: California Consumer Privacy Act compliance for US residents
• SOC 2 Type II: Security and availability controls certification (in progress)
• Regular Audits: Annual third-party security and privacy assessments
• Industry Standards: Following ISO 27001 security management practices

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• Privacy Officer: privacy@flowvid.app
• Data Protection Officer: dpo@flowvid.app
• General Support: support@flowvid.app
• Website: https://www.flowvid.app/contact
• Response Time: We will respond to privacy inquiries within 30 days

We are committed to addressing your privacy concerns and protecting your personal information. For urgent privacy matters, please use our priority support channel.